INTRODUCTION

Loviodoll respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website(https://loviodoll.com/) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

1. Scope of Services and Definitions

  • Service Content:This Website provides users with services such as displaying, selling lab-grown diamonds, processing orders, and offering after-sales consultation. Lab-grown diamonds refer to diamonds cultivated through laboratory technology, with physical and chemical properties consistent with natural diamonds. Relevant parameters (e.g., clarity, color, cut) are subject to the descriptions on the product detail pages.
  • User: Refers to natural persons or enterprises that access or use the services of this Website. Users must ensure that their actions comply with the laws and regulations of their respective jurisdictions.

2. User Accounts and Responsibilities

  1. Registration Requirements:To place an order, users must complete account registration as prompted and provide true, accurate information (including name, contact details, shipping address, etc.). Users shall promptly update their information if it changes. Any losses (such as order delays or product loss) caused by inaccurate or outdated information shall be borne by the user.
  2. Account Security:Users shall properly safeguard their account information (username, password, etc.) and be responsible for all operations under their account. If any account abnormalities (e.g., unauthorized access) are detected, users shall immediately contact customer service. This Website will assist in verification but shall not be liable for direct or indirect losses caused by account theft.

3. Orders and Payments

  1. Order Confirmation:An order is formally established once the user submits the order and completes payment (as recorded in this Website’s system). This Website reserves the right to cancel an order before it is confirmed, including but not limited to cases of insufficient stock, incorrect information, or suspected fraud. In such cases, users will be notified via registered email or SMS, and the full payment will be refunded.
  2. Pricing and Payment:Product prices are as displayed on this Website at the time of ordering, including product amount, taxes (if applicable), shipping fees, etc., with details subject to the order summary page. Payment methods are those supported by this Website (e.g., credit cards, PayPal). Users must ensure their payment accounts are in normal status. This Website shall not be liable for payment issues caused by payment channel failures or user operational errors.
  3. Exchange Rate Note: If the payment currency differs from the product’s listed currency, the exchange rate shall be based on the real-time rate of the payment channel. Exchange rate fluctuations may occur, and this Website shall not be liable for such differences.

4. Logistics and Delivery

  • This Website will deliver products through cooperating logistics providers based on the shipping address provided by the user. Delivery time is subject to the actual transportation time of the logistics provider and may be delayed due to uncontrollable factors such as customs clearance at the destination, weather, or policy changes. This Website will assist in tracking logistics progress but shall not be liable for such delays.
  • Users must ensure the shipping address is accurate and receivable. Any fees (e.g., return shipping fees, re-delivery fees) arising from incorrect addresses, failed delivery attempts, or product returns due to unavailability of the recipient shall be borne by the user. Upon receiving the product, users should check the packaging for damage. If damaged, users may refuse acceptance and contact customer service within 24 hours.

5. Intellectual Property

  • All content on this Website (including but not limited to text, images, videos, trademarks, product designs, etc.) is the intellectual property of this Website. Without written permission, users shall not copy, distribute, adapt, commercialize, or authorize others to use such content.
  • The intellectual property rights to the design and brand logos of lab-grown diamond products sold on this Website belong to this Website or its legitimate licensors. Users who purchase products obtain only ownership of the products, not the transfer of intellectual property rights.
  • If a user believes that any content on this Website infringes their intellectual property rights, they may submit a written complaint via the customer service email [Your Email]. This Website will review and handle the complaint within 5 working days of receipt.

6. Privacy Protection

  • Scope of Information Collection:To provide services, this Website may collect the following information:

◦  Registration information: Name, email address, phone number, and other details provided during account creation.

◦  Order information: Shipping address, payment records, and product preferences related to purchases.

◦  Browsing data: Pages visited, products viewed, and interaction history on the Website (collected via cookies and similar tracking technologies; for details, see the Cookie Policy if applicable).

  • Purpose of Information Use:Your information will be used exclusively for:

◦ Processing and fulfilling orders (including communication with logistics providers).

◦ Delivering products and updating order status (via email, SMS, or other contact methods provided by you).

◦ Responding to customer inquiries and providing after-sales support.

◦ Ensuring the security and functionality of the Website (e.g., detecting fraudulent activities).

  • Restrictions on Information Sharing: Without your explicit consent, we will not share your personal information with third parties, except in the following cases:

◦ Sharing with service providers necessary to fulfill your order (e.g., logistics companies, payment processors), who are contractually obligated to protect your data and use it solely for the specified purpose.

◦ When required by law, court order, or government authority; or to protect our legitimate business interests (e.g., preventing fraud).

  • Data Security: We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or alteration (e.g., encryption of payment data, secure server storage). However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security against risks inherent to online transactions or user-related actions (e.g., sharing account credentials).
  • User Rights:Depending on your location, you may have the following rights regarding your personal information, exercisable by contacting customer service ([info@loviodoll.com]):

◦ Right of access: Request a copy of the personal information we hold about you.

◦ Right of correction: Request correction of inaccurate or incomplete information.

◦ Right to erasure: Request deletion of your personal information where legally permissible (e.g., when it is no longer necessary for the purposes for which it was collected).

◦ Right to restrict processing: Request that we limit the use of your information in specific circumstances.

We will respond to your request within 7 working days of receipt.

  • International Data Transfers:If you are located outside the country where this Website operates, your information may be transferred to and processed in countries where we or our service providers operate. By using our services, you consent to such cross-border transfers, and we will ensure adequate protections are in place (e.g., compliance with GDPR-standard safeguards for transfers to non-EU countries).

7. Disclaimer

  • This Website endeavors to ensure the accuracy of product information (e.g., size, clarity, color), but slight color differences between images and physical products may occur due to shooting light, display device variations, etc. The physical product shall prevail.
  • This Website shall not be liable for failure to provide services or fulfill orders due to force majeure (e.g., natural disasters, wars, policy changes, logistics disruptions), but will promptly notify users and assist in handling such issues (e.g., refunds).
  • Disputes between users and third parties (e.g., logistics providers, payment institutions) arising from the use of this Website’s services shall be resolved by the user and the third party. This Website may provide necessary order information to assist.

8. Modification of Terms and Notifications

  • This Website reserves the right to modify these terms due to business development or changes in laws and regulations. Modified terms will be posted on the homepage of this Website. If no objection is raised within 7 days of posting, users are deemed to have accepted the modifications; if objections are raised, users shall cease using this Website’s services.
  • This Website will send important notifications (e.g., term modifications, service adjustments) to users via registered email, SMS, or website announcements. Users shall check these notifications promptly.

9. Governing Law and Dispute Resolution

  • These terms shall be governed by the laws of the People’s Republic of China (if mandatory provisions of the user’s local laws apply, such provisions shall prevail).
  • Disputes arising from these terms shall first be resolved through friendly negotiation; if negotiation fails, either party may file a lawsuit with the competent people’s court in the place where this Website operates.

10. Miscellaneous

  • Customer service contact:

Email:info@loviodoll.com

Phone:+86 19518661709

working hours: 8:00 AM to 8:00 PM (China Standard Time, CST)

  • These terms shall take effect from the date of publication.